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Job Opportunity: Global Technical Support Manager [Tier 4]

 
Date   Jan 12
 
Listing No.   IE271490
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Ramat Gan
 
 
Global Technical Support Manager [Tier 4]
 
The Global Technical Support Manager will understand the customers' requirements and collaborate with the rest of our talented teams to provide them with unique customer experience and service. You will work through complex data environments with customers of all sizes and

WHAT YOU’VE ACCOMPLISHED… SO FAR:

You have experience as a Technical Support Manager in a global company
You have experience with Linux in administration level is a must
You have strong troubleshooting & debugging capabilities, both technically and personally in a development team
You have experience in cloud providers & virtualization ( AWS / Azure / GC)
You have experience with Linux in administration level is a must
You have a strong troubleshooting & debugging capabilities, both technically and personally in a development team
You have experience in cloud providers & virtualization ( AWS / Azure / Google)
You are an excellent problem-solving skills
You are well experienced with applications support
You have experience with global customers management
You have experience with SW implementation, integration and/or support projects
You have experience in automating ops and dev processes (Python / Bash) Kubernetes - advantage
You have experience with various coding software (Javascript, Java, NodeJS)
You have strong familiarity with API’s and application communication flows
You have the ability to effectively communicate in English complex concepts in a clear and professional manner

HOW YOU’LL RAMP:

By Day 30…

You will have a much deeper understanding of the Sisense technology, how Sisense customers can utilize it and how to use it
You will start interacting with Sisense customers and getting to know their challenges
You will do lots of hands-on exercises in order to know the ins and outs of Sisense technology

By 60…

Work closely with R&D and Product teams to meet customer requirements and improve our product
You will better understand the different types of technical challenges, engagements, and the different project types related to Sisense customers
You will manage projects internally as well as externally and provide reliable solutions for critical and high impact challenges that customers face
You will own internal and external projects, and provide reliable solutions for critical and high impact challenges that customers face

By 90…

You will serve as the CS technical authority for global escalations and distribution between the tech teams
Assist the team with feedback providence on improving internal processes and ramp up procedures
You will be developing tools to better support the customer’s needs
You will participate in release cycles of our product, heavily contribute to ongoing hot-fixes discussion to represent the feedback from the CS organization
You will develop ad-hoc solutions, automation to correct or completely prevent issues in our venue product and partners' integrations
You will be able to present complex technical information to non-technical audiences
 
 
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