We are looking to hire an excellent Field Service Engineer to troubleshoot, service, install (deploy) and repair Explosive Detection Systems (EDS), Conventional X-Ray Systems (CXS) or Computed Tomography (CT) baggage and security screening equipment at customer sites.
The role will be part of a team that primarily cover Tel Aviv – Ben Gurion and Ramon Airports.
This is a unique opportunity to join a team that provides technical support and expertise to maintain and improve processes and equipment, applying Lean Manufacturing principles. You will work on cutting-edge technology at an innovative company. We offer you job security and great opportunities to progress your career, don`t hesitate to apply if you have long-term career plans.
As a Field Service Engineer, you will cross train on all products serviced in the field, and display proficiency in servicing both the Trace and X-Ray product lines. The requirements are designed to offer stretch and progression while providing exposure to all Engineering and Operational functions within the business.
Duties & Responsibilities
Responsible for meeting daily service repair needs and driving customer satisfaction
Install, repair and maintain equipment in the field; provide customer training as required
Document all inspections, maintenance, repair work and submits paperwork in a timely basis
Order, install, and return parts and manages repair parts cycle time
Review all logs for open issues and prepares formal reports to customers as necessary
Participate in Service sales opportunities and assists with promoting and implementing revenue programs.
Establish and maintain a close relationship with senior level FSE’s and Product Managers in order to support the needs of the customer and remain aware of current technical trends
Possess a solid level of technical knowledge on the company’s Trace, X-Ray and Computed Tomography (CT) products
Travel, overtime and work hours other than Sunday-Thursday may be required.
Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
You have an associated degree in Electrical, Electronics, Robotics or Electro-Optics Engineering. In addition to that, qualification in Computer Science is a plus
Experience in troubleshooting, maintenance, field repair or technical support activities centered on Electrical and Mechanical systems and equipment (desirable)
Great skills of computer repair and computers networking is an advantage
Demonstrate at least intermediate level of technical knowledge on X-Ray and CT or RF products
Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs to provide clear, concise information summaries as required
You should have solid oral and written communication skills also in English
You could be successful in this role if you are team oriented and flexible, and actively seek to share information and assist his/her peers. Furthermore, you should be proactive, able to work under pressure are willing to learn complex things. For that, self-discipline and curiosity is required.
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers' evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 23,000 colleagues, based in 55 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170 year history of innovation, and five global divisions, all experts in their field.
About Smiths Detection
Smiths Detection is a global leader in threat detection and screening technologies for aviation, ports and borders, urban security and defence. With more than 40 years of field-tested experience, we deliver the solutions needed to protect society from the threat and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals and narcotics. Every minute of every day our technology and our people make the world a safer place. Smiths Detection is part of Smiths Group, a global leader in applying advanced technologies to markets in threat as well as contraband detection, energy, medical devices, communications and engineered components. Smiths Group employs around 23,000 people in more than 50 countries.