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Job Opportunity: Enterprise Customer Success Manager

 
Date   Jun 18
 
Listing No.   IE275971
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Enterprise Customer Success Manager
 
What are we looking for

The ultimate candidate will demonstrate core traits of ambition and daring, genuine curiosity about customer’s business needs, strong technical orientation and ability to fine tune solutions.
Customer Success Managers at the Company are trusted partners to our customers, transforming technology into tangible business value.

In this role you will

Manage the post-sales relationship for corporate and enterprise accounts. Serve as the primary client contact and advocate for day to day and escalated issues and requests.
Monitor usage and engagement level and work together with the client to optimize and demonstrate constant value
Meet assigned targets for renewal and growth objectives in assigned accounts.
Establish and maintain customer satisfaction across named accounts through account planning, proactive client communications, issue remediation and containment, as well as performance measurement.
Ensure our customers receive the utmost value of the Company's product.
Actively grow the existing account base to identify new value creation opportunities.

What you need to bring to the table

4+ years of experience as CSM/AM or equivalent customer facing roles in international enterprise B2B customer management
Proven experienced with owning customer’s renewals and expansions technically and commercially
Exceptional customer orientation, interpersonal, listening, written and verbal communication skills
Ability to lead and motivate, develop clear and creative solutions to problems and manage multiple initiatives simultaneously.
Independent, proactive and out of the box thinker
English fluency both verbal and written
Experience in working with e- commerce clients and Understanding e -commerce analytics - Big advantage
Work days from Monday - Friday
 
 
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