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Job Opportunity: Engagement Lead - Customer Success Unit

Date   May 21
Listing No.   IE265428
Sector   Hi-Tech, Technology & IT
Region   Center
City/Yishuv   Raanana
Engagement Lead - Customer Success Unit

We are looking for a highly motivated and passionate Engagement Lead to drive technical program management for Strategic accounts that have a significant number of key projects running concurrently. As the Engagement Lead you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ key projects by providing cross-project oversight, resource orchestration, and blocker escalation in close collaboration with Cloud Solution Architects (CSAs) in the account.

Key responsibilities include:

Understand customers' overall applications portfolio, IT and business priorities and success measures
Lead end-to-end Business& technical program management of customers’ key projects, including the steering committee, consistent evaluation of cross-project milestones for opportunities to drive efficiencies and accelerate time to production and budget
Lead internal reviews and establish strong relationships across internal stakeholders and teams (e.g. Account team members, Engineering, our Services, Partners, etc.)
Develop schedules for project milestones, reviews, and internal milestone tracking
Provide reinforcement for all stakeholders by effectively orchestrating project resources, escalating technical blockers until resolved or workaround identified, and keeping them informed of cross-project intelligence as needed
Lead customer reviews with senior management and establish trusted customer relationships with key business & technical decision makers and stakeholders
Establish a strategy for continuous risk management, enabling proactive notification and action across the project portfolio
Capture insights and identify patterns from cross-project management and follow-through by submitting technical feedback to engineering and driving process efficiencies as applicable


Experiences Required – Education, Key Experiences, Knowledge and Skills:


Experience. 10 + years of success in complex technical project management and/or program management in the defence industry required
Relationship Building. Proven track record of building relationships with senior Business & IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/projects required
Program Management. Excellent skills in all aspects of planning for a portfolio of projects, cross-group collaboration, resource orchestration, communications, analytical capabilities, budget and attention to detail required
Collaboration and Communication. required
Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with exceptional verbal and written communication
Strong Presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist)
Security clearance process preferred


Experience in large-scale technical project management in enterprise-wide environments required
Enterprise-scale technical Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred
Knowledge of market trends and competitive insights preferred
Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred


Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred
Certification(s) in the following preferred:
Project Management: PMP
Technologies: Cloud, mobile, web application development, cloud-native application architecture


Prior work experience in a Program Manager or Project Manager position within a software and/or services company such as SalesForce, Amazon, VMware, Google, IBM, Avanade, T-Systems, Wipro, CSC, HP, Infosys, ServiceNow, Dell, TCS, Rackspace, Softlayer desired
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