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Job Opportunity: Customer Support Specialist - Bilingual

 
Date   Apr 09
 
Listing No.   IE274293
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Customer Support Specialist - Bilingual
 
Our Customer Support Specialist is responsible for providing an initial response to our worldwide customer inquiries and product assistance through online chat, calls, and emails. We're looking for someone who's energetic, tech-savvy, has great spoken and written English, and superb interpersonal skills.

Responsibilities:

Troubleshoot customer reports and in charge of their resolution from start to finish.
Walking customers through solutions
Filing reports regarding product problems and support performance
Researching technical issues
Make sure to follow our SLA procedures and prioritize correctly all incoming inquires
Learning about product updates and new technologies
Maintain and manage the Company’s Knowledge Base

Requirements

2+ years of experience
Strong analytical and troubleshooting capabilities.
Passionate to provide great service to customers worldwide
Experience in high technology Engineering
Good presentation and communication skills and comfortable with web meeting, email and phone communications
Excellent English & Hebrew (Verbal & written)
Experience working with cross departments (Product, R&D etc)
Knowledge and experience with Salesforce - an advantage
Knowledge in web technologies such as HTML, CSS –an advantage
Experience in programming or familiarity with source code testing tools is a huge plus
Ability to work in a hyper-fast-paced and changing environment of a small international startup.
 
 
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