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Job Opportunity: Customer Support Specialist

 
Date   Jul 09
 
Listing No.   IE267233
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Customer Support Specialist
 
You’ll be joining an exciting and fast growing startup in the blockchain/cryptocurrency space, driven by a team of talented engineers, researchers, marketers, and product people. We are building something truly innovative in one of the most exciting spaces in tech today.

We’re looking for a consumer-oriented customer service specialist (CSS) with a passion for helping people. The ideal candidate should be empathetic, patient, and have excellent communication skills — someone who can put themselves in our customers’ shoes and advocate for them. This position requires a bit of technical knowledge, and the ability to translate highly technical terms into simple language that average consumers can understand.

The CSS will many times have to investigate a problem, collect the relevant information, and interface with internal teams to find the right solution for the customer. If you’re an expert at turning a potentially bad experience into one that solves the customer’s problem and even delights them, this position is for you.

As a customer support specialist you will:

Manage incoming support tickets through the app and website
Handle customer complaints with empathy and grace
Provide accurate and timely solutions; follow up to ensure resolution
Educate customers on various aspects of finance and cryptocurrency
Collect and organize customer feedback for reporting to the Product team
Build lasting relationships and trust with customers through quality interactions
Go the extra mile to engage and delight customers

Qualifications:

3+ years of customer support experience with consumer products
Amazing written communication skills in English
Experience with customer support systems and practices
Familiarity with behavioral analytics tools
Excellent organizational skills and a self-starter
Ability to multitask, prioritize, and manage time effectively

Bonus points for:

Knowledge of cryptocurrency and blockchain
Additional languages

 
 
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