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Job Opportunity: Customer Support Representative

 
Date   Dec 03
 
Listing No.   IE270404
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Customer Support Representative
 
The Position

We are looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Tel-Aviv Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you.

Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how the Company works.

This is a full-time on-site position located in Tel Aviv.

Responsibilities

Provide independent and high-quality responses to our customers via email ticketing system
Provide reliable resolution of critical and high impact problems for customers
Take ownership of customer issues and follow problems through to resolution
Work closely with our developers and technical teams to ensure customer satisfaction.
Contribute ideas and practical solutions to ensure customers’ contentment.
Recognize trends and service impacting events and escalate properly
Learn from others and develop yourself as a customer support pro!

Requirements

At least 1 year of customer support/service experience, ideally for a technology product or creative based capacity with international clients
Native-level English Speaker - advanced proficiency in written and spoken English
Exceptional communication and interpersonal skills, a real team-player
Service-oriented personality with a can-do attitude
Strong problem solving/troubleshooting skills
Strong ability to operate multiple applications and platforms
Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement
Detail-oriented, capable of handling multiple responsibilities at once
Proficiency with data analysis in excel- an advantage
Familiarity with Zendesk, Jira and automated support/helpdesk systems- an advantage
 
 
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