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Job Opportunity: Customer Support Operations Specialist

 
Date   Sep 18
 
Listing No.   IE268668
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Herzliya
 
 
Customer Support Operations Specialist
 
This role is highly operational and aims to grow in scope and responsibilities. This is a great team to join in and grow from, at a company that has a very well established product-market fit. We need someone that shares this commitment and mission. If multitasking, outstanding customer support and teamwork are no strangers to you - your place is with us.

Responsibilities:

Initiate and manage all on-site customer activities - logistically and operationally
Engage with a variety of teams and interests (Tier-3 Support, Technical Advisers, Global Operations etc.)
Provide initial assistance to incoming phone calls and email queries related to our product
Maintain and constantly improve an internal knowledge base and workflows

Required Skills & Experience:

Availability for 4-5 shifts a week, including nights and weekends
Client-oriented
Team player
Fast learner, independent and detail-oriented
Technology-oriented with analytical thinking and problem-solving skills
Fluent English (both written and verbal)
Great communication skills, loves working with people of all kinds
Experience in similar roles - An advantage
 
 
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