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Job Opportunity: Customer Success Manager / Sr. Customer Advocate

Date   Apr 02
Listing No.   IE265159
Sector   Customer Sales, Service, Support & Success
Region   North
City/Yishuv   Caesaria
Customer Success Manager / Sr. Customer Advocate
For our Israel office in Caesarea, we are looking for a Sr. Customer Advocate to join our team!

The role:

The Sr. CA is the primary point of contact for customer needs. Interacting daily with customers via phone, email, and web. This role acts as a representative of the customer to the company and uses all available resources in order to provide accurate and prompt resolutions to customer operational issues and an overall positive customer experience.


Supporting customers from quote to invoice process
Coordinates frequently with local and remote Field Sales, Product Marketing, Global Support, Accounting, Engineering, or Operations staff in order to navigate the path to resolution of customer issues and enable a positive customer experience
Uses SAP to provide and update delivery schedules, repair quotations and reporting status to the customer
Responsible for invoicing and keeping accurate records
Uses independent judgment in prioritizing and expediting units and examining warranty claims to produce better quality and speedy turnaround of customer requests
Occasional travel for training or customer meetings. Travel expectations approximately 5-10%


Commercial or industrial engineering degree or equivalent work experience
Proficient in a customer-centric, time-sensitive environment with ability to manage complex customer situations and issues
Solid experience with customer interfaces including order entry processes, delivery commitments and follow up on communications preferred
Experience with CRM and or business operating systems such as SAP, Salesforce.com or equivalent preferred
Ability to communicate verbally and in writing in an effective, positive, and professional manner with internal and external customers, in English and local language, further languages are a plus
International team player accustomed to matrix reporting structures in a global company
Strong attention to details

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