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Job Opportunity: Customer Success Manager - Spanish Speaker

 
Date   Sep 19
 
Listing No.   IE258269
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Hod Hasharon
 
Language(s)   French
 
 
Customer Success Manager - Spanish Speaker
 
Customer Success Managers are responsible for managing all aspects of a company’s relationship with its existing customers.

Customer Success Managers helps to ensure customer satisfaction and health, as well as strengthening the ongoing relationship with customers by providing top-quality technical services.

Customer success manager is expected to ensure customer renewals and increase sales to existing customers.

Key Responsibilities:

Accountability for ongoing value delivered successful implementation
Customer key point of contact for all technical aspects
including on-boarding, methodology consultancy and best practices
Trusted advisor. Build strong and positive relationships with clients at various levels
Act as the voice of customer within the company
Actively lead renewal activities

REQUIREMENTS

At least 3 years of experience as a customer success manager technical account manager for enterprise software or project manager for ERP/SFDC projects
Excellent verbal and written skills with strong communication, presentation and interpersonal skills with proven experience in a direct client-facing role
Ability to handle high-pace sales processes and management of multiple customer accounts
Experience in SAP or Oracle software enterprise testing - Major advantage
Customer service and technical support abilities, strong analytical and problem solving skills, a high level of professionalism, with the ability to multi-task, strong attention to detail and self-motivation.
Business orientation and analytical thinking.
The ability to work in a dynamic, cross-functional, team-based environment
Ability to communicate with C level and procurement
Fluent English
Native Spanish – must
 
 
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