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Job Opportunity: Customer Success Manager

 
Date   Sep 19
 
Listing No.   IE278112
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Customer Success Manager
 
This is a unique opportunity to become a part of our start-up’s agile team.

We are looking for a technically savvy customer success manager who possesses a strong drive for results. As the head of the CS department, you will be responsible for creating the department from scratch, including protocols, work processes, KPIs, recruiting, and more.

We are a Fintech-travel start-up that uses high-end technology to solve some of the huge challenges of the evolving travel industry.
In our team, you’ll find welcoming, hard-working, fun, willing to teach and learn people. So If you are a skilled Customer Success Manager looking for a team of wonderful people, please apply!

This is a full-time position at our offices in Tel Aviv (Hybrid office model is also available).

Responsibilities:

Building and managing long-term relationships with customers
Enhancing customer results
Enhancing customer experience through product support
Onboarding
Training
Analyze and provide insights on client-business interactions.
Handle customer requests and complaints.
Managing communication infrastructure and upsell.

Skills:

Strong organization, communication, and presentation skills
A propensity for relationship building
Leadership and management skills
Passion for technology and for being a part of a fast-growing Startup

Requirements:

3+ years as a CS working with International, multi-divisional, and multi-geographical clients
Fluent English
Bias for action
Extensive knowledge of Excel
Startup mindset
Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)
Previous Zendek experience – Advantage
Experience in the travel industry -Advantage
 
 
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