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Job Opportunity: Customer Success Manager

 
Date   Jun 15
 
Listing No.   IE275404
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Ramat Gan
 
 
Customer Success Manager
 
The Company is looking for a highly-motivated Customer Success Manager that will join The Company’s growing Media Operations Department. The new CSM will be fully exposed to the online video advertising ecosystem, and by using data and analytics, will be responsible for building and maintaining The Company’s key partnerships, driving revenue by optimizing opportunities that deliver on client’s business objectives. Success in this position requires strong analytical skills, strong ability to reach data-driven conclusions and excellent interpersonal and communications skills.

RESPONSIBILITIES

Manage day-to-day operations, including campaign setup, verification and optimization, track campaign delivery, and monitor performance.
Build, maintain, and upsell business partnerships, communicate with the company’s customers to reach solutions and improve yield and performance.
Explore new opportunities, work with partners to achieve performance goals and proactively push for accounts’ growth.
Turn data-driven conclusions into action items, and execute efficiently to reach successful results.
Proactively troubleshoot and coordinate campaign issues, including errors in ad serving, 3rd party discrepancies, pacing, and reporting.
Trend tracking - be on top of the daily/weekly/monthly trends and make recommendations based on it.

REQUIREMENTS

Strong analytical skills with great attention to details.
An independent fast learner, who takes initiative and has the ability to prioritize tasks, multi-task, and work effectively in a fast-paced environment.
Excellent interpersonal and communication skills, service oriented.
Positive attitude, a team player.
High creativity, ability to think outside the box and come up with creative solutions.
High proficiency in written and verbal English – A must. Other languages – advantage.
Proficiency with Microsoft Office applications, specifically with very strong Excel skills – A must.
Previous experience in the Video ad-tech industry - Familiarity with Ad-servers, SSPs and DSPs - A strong advantage
Bachelor’s degree in Business, Economics, Marketing or any related field.
 
 
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