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Job Opportunity: Customer Success Manager

Date   Apr 08
Listing No.   IE274042
Sector   Customer Sales, Service, Support & Success
Region   Center
City/Yishuv   Tel Aviv
Customer Success Manager
We are on the lookout for an experienced Customer Success Manager. This role is a critical juncture between our sophisticated software and client success. Our customers depend on being able to understand and best use Company products so maximize business value delivery. This is a role for someone who understands the ins and outs of technical data, but also has a knack for synthesizing mountains of information and making it relevant to customers’ business needs.

The Customer Success Manager assists with project delivery, clarification and explanation of Company products, and distilling complex data into meaningful and actionable information. Project management is critical to the success of Success Managers, as they must connect across internal teams, third-party vendors, and client stakeholders to facilitate business value. Problem solvers, critical thinkers, and top-notch communicators are primed for success in this role.

The Task-at-Hand:

Utilize project management skills to drive all aspects of project planning, governance and onboarding including detailed deployment timelines and deliverable definitions, status communications, project success criteria, and issue mitigation and resolution
Evangelize adoption of the DY solution and achieving a high degree of customer satisfactio
Partner with DY data analysis, engineering, and product development teams to produce business value and coordinate tasks.
Review overall project status with clients on a regular basis, usually in the form of conference calls, web presentations or onsite meetings as required
Serve as the primary point of contact to the client during implementations for all work related to the project
Deliver projects on-time and on-budget while communicating and resolving issues in a clear and professional manner
Communicate project status and issues internally across multiple organizational levels.
Own outcomes including risk management and mitigation, and client value realization.
Create value-driven recommendations with the help of the Data Analysis team

Optimal Skills for Success:

5+ years of services/consulting experience
Prior project management or customer success experience preferably at a SaaS company
Expertise in Optimization, A/B Testing, CRO, CRM, Personalization, Recommendations or Segmentation
Ability to understand complex technology and explain it simply
Understand how to manipulate, analyze and interpret data
At least 2 years of experience presenting to C-level executives as a vendor representative
Ability to multitask, prioritize and handle issues/escalations under pressure
Committed to customer satisfaction and a passion for customer success
Ability to work independently and through teams, at multiple organizational levels
Self-motivated, detail-oriented, with well-developed interpersonal & communication skills and a strong desire to succeed
Expert level in Excel/Google Sheets
Experience or familiarity with project management software
Bonus: Tableau, SQL, and/or data analysis experience
Degree in Economics/business or any marketing-related analytical degree
Fluent English
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