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Job Opportunity: Customer Success Manager

 
Date   Nov 27
 
Listing No.   IE270219
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
Language(s)   Russian
 
 
Customer Success Manager
 
This role requires highly-effective project management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team and the position is one which brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Responsibilities:

Owning customer relationships as the main point of contact in the company
End-user customer training to unlock the value of the Company’s software for our clients
Guidance and advice for enhancing the use of the system
Project management and crisis resolution
Education regarding new and existing features
Ongoing customer enablement – make our clients happy!

Requirements

Native/close-to-native level spoken and written English – ESSENTIAL
Russian mother tongue is an advantage
1-2 years of experience as a Customer Success Manager/Account Manager in a SaaS company – DESIRED
BA degree in Economics or Business – ADVANTAGE
Strong analytical skills and brainpower
Exceptional presentation skills
Customer enablement orientation
Strong under pressure
Advanced Excel skills
Rich and effective interpersonal skills
Excellent time management and prioritization abilities
 
 
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