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Job Opportunity: Customer Success Manager

 
Date   Oct 15
 
Listing No.   IE269374
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Customer Success Manager
 
Looking for a Customer Success Manager to join our growing Customer Success group

Responsibilities:

Proactively own and manage a portfolio of enterprise/midlevel accounts and become their trusted advisor and influencer
Develop individual growth plans for each customer to ensure adoption, expansion and loyalty across your portfolio of customers
Answer customers and prospects regarding product knowledge, best practices and How To
Own your accounts, build the relationship with the technical and management teams
Promote the Company’s value through understanding customers’ business needs, engaging sales and product teams internally and delighting the customer journey

Requirements:

3+ years of B2B SaaS customer success, account management or consulting experience working with mid to large, enterprise-level accounts (50K-150K ACV)
Excellent communicator with fluent spoken and written English
Problem-solving skills: you’re a natural troubleshooter, process oriented and a good communicator
Tech savvy with a grasp of surface/dark web content, big data, data mining, data preparation & analysis

Advantage:

Hands-on technical knowledge with scripting, SQL, data analysis
Additional languages (other than English)
Familiarity with SaaS / RESTful APIs
Sales background
 
 
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