The Customer Success department is looking for a Customer Success Engineer with excellent technical skills and intuition, as well as a “can-do” attitude. Our engineers work with state-of-the-art products and network security solutions.
Our team works hard and plays hard. We strive to be super-professional, creative, passionate, and fun but - most importantly - customer-centric. This is a key technical customer management role in which you will own the implementation, adoption and long-term technical relationship with our growing customer base.
You'll interact with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities.
Strong written and verbal communication skills in English with the ability to interact effectively with technical and non-technical personnel.
At least 2 years of experience in Customer Care/Technical Support (T2-T3) for a networking-related solution (Cyber Security, Firewalls, Zero Trust, VPN, networking, etc.)
Strong problem-solving skills and a great "gut feeling" that helps to resolve issues.
Love for technology with a get-to-know-how-it-works attitude.
Self-motivated, proactive approach.
Ability to work well with little direct supervision.
Thrives under pressure.
Attention to detail, highly organized, with an absolute focus on quality of result.
Knowledge in Firewalls, Linux systems, utilities, and scripting - a plus.