Job Opportunity: Customer Success Coordinator
| |
| Date |
|
Feb 15 |
| |
| Listing No. |
|
IE272060 |
| |
| Sector |
|
Customer Sales, Service, Support & Success |
| |
| Region |
|
Center |
| |
| City/Yishuv |
|
Tel Aviv |
| | |
|
| Customer Success Coordinator |
| | | The Customer Success Coordinator will be focused on the post purchase customers experience- the goal is to provide the customer with the best service.
RESPONSIBILITIES
Leading the service's written communication with our customers. Create and improve the current templates. (Content & look and feel)
Leading the tone of voice according to the different platforms (Facebook, chats, emails., etc.)
Ownership of the service policy and the internal procedures.
Customers’ feedback- improve the way we ask for feedback. Analyze the feedback and provide insights.
Build and lead creative strategy for Retention by service
REQUIREMENTS
Creative thinker who is passionate about digital copywriting
Order and organization capabilities
People motivating skills
Service oriented
Independent
Analytical capabilities
ADVANTAGES
Native level English |
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“I am very impressed with israemploy an efficient service and extremely friendly and helpful staff” (Miriam, Jerusalem)
