Job Opportunity: Customer Solutions Expert - German

Customer Solutions Expert - German

We are:

The Company’s Customer Solutions department - a group of experts who use our unique understanding of the company products to provide support and inspiration to over 150 million users around the world! We’re responsible for collecting valuable user feedback to improve the company’s products, and play a vital part in moving the company forward.We work in small teams to allow everyone to express their creativity & we never stop learning. Our opportunities for growth are unlimited, both within the team and beyond.

You are:

A native German speaker who’s comfortable working in a fast-paced and deadline-driven environment. Bonus points if you have experience working in a technical environment and have worked in customer solutions in the past.

As a Customer Solutions Expert, you will:
Provide the company users with technical solutions through various channels including support tickets, chat and more.
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
Develop and maintain positive customer relations and satisfaction.
Create, translate and localize content for the company Knowledge Base: support articles, step-by-step tutorials, feature requests and known issues.
Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
Work with all other departments and product teams, and liaise with them about our users’ needs.