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Job Opportunity: Customer Solutions Expert - French

 
Date   Sep 19
 
Listing No.   IE260508
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
Language(s)   French
 
 
Customer Solutions Expert - French
 
You are:

A native French speaker who’s comfortable working in a fast-paced and deadline-driven environment. Bonus points if you have experience working in a technical environment and have worked in customer solutions in the past.

As a Customer Solutions Expert, you will:

Provide Company users with technical solutions through various channels including support tickets, chat and more.
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction.
Develop and maintain positive customer relations and satisfaction.
Create, translate and localize content for the Company Knowledge Base: support articles, step-by-step tutorials, feature requests and known issues.
Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
Work with all other departments and product teams, and liaise with them about our users’ needs.

Note: please send your CV in English.
 
 
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