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Job Opportunity: Customer Solutions Engineer

 
Date   Jul 22
 
Listing No.   IE276215
 
Sector   Hi-Tech, Technology & IT
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Customer Solutions Engineer
 
The Solutions Engineer role in the Customer org is a unique hybrid of engineering, consulting and customer-facing responsibilities. It requires an understanding of our client’s marketing goals and tailoring solutions to achieve those goals.

The Solution Engineer is responsible for advising on efficiently integrating Optimove’s products with our client’s internal systems and 3rd parties’ systems. He/She will be responsible for interacting with clients partners, and internal teams including Customer Success, Data Science, Professional Services, Product and R&D to ensure that clients have the solutions needed to successfully work with the Optimove platform.

The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized; with excellent communication and customer-facing skills and has a passion for excellence, innovation and success.

This is not a “behind the scenes” role. Once trained on the Optimove platform and tools, the Customer Solutions Engineer will quickly start working directly on client projects and with our cross-functional teams utilizing the team’s best practices.

Responsibilities:

Analyze current technologies used within the company to provide optimal solution based on the clients’ needs
Propose and establish a framework for necessary contributions from various departments
Work closely with internal team (Product, R&D) to design the solution based on requirements
Account for possible project challenges on constraints including, risks, time, resources and scope
Work closely with project management teams to successfully monitor the progress of implementations
Provide detailed specifications for proposed solutions
Analyze, debug, troubleshoot and proactively drive forward solutions
Master Optimove’s products and technologies in the domain of data integration, real-time event streaming and cloud solutions
Be the technical focal point for the entire Customer Success org
Lead calls with clients to understand their technical and business needs
Work with Optimove’s partners to analyze, define and own the tech integrations to serve multiple clients

Requirements

2+ years of experience in Solutions Engineering (including requirements, planning, configuration/set-up, deployment, testing, monitoring and troubleshooting)
Bachelor’s degree in Industrial Engineering/ Information Systems / Computer Science or related field or relevant hands-on technical experience
Fluent English speaker (verbal and written)
Strong attention to details and ability to effectively articulate technical challenges and solutions
Technologies fascinate you – you must be familiar with software technologies (such as web and mobile SDK, APIs, SQL, JSON, HTML, JavaScript)
You should be able to talk about technology, even with non-technical people in a clear and coherent way
Ability to learn quickly in a fast-pasted environment, and come up with creative ideas for improvements
Experience in SaaS implementation processes – advantage
 
 
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