| Israeli based company selling to USA and Canada businesses
The Customer Success Specialist role requires creative thinking and a real talent for communications. We measure success through customer service, customer experience, inside sales and bridging the communication between tech support and the customer.
AccuPOS Point of Sale
AccuPOS has been innovating the Point of Sale industry worldwide for over 20 years. With a client list that is expanding quickly, we are looking for talented individuals who have high problem-solving skills, patience, consistency, immaculate phone manners and communication skills.
Key Job Responsibilities
Resolve customer requests in a timely manner
Proactive customer support & health checks
Provide excellent support to customers that is 100% over the phone
Inside sales
Renew support contracts
Organize & analyze customer data to improve experience
Offer new software and hardware solutions to existing customers
Scheduling customer with technical support representatives
Position Qualifications
Passion for delivering excellent customer service
Self-starter
Excellent phone skills
Conflict resolution skills
Creative problem solving
Basic Software knowledge ( Google Workspace, CRM, Slack)
Previous inside sales experience (preferred)
Previous customer service experience (preferred)
Benefits
Competitive Compensation Package & Commission Opportunities
Health care options
PTO
Casual Dress |
