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Job Opportunity: Customer Service Representative

 
Date   Jan 21
 
Listing No.   IE271897
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Herzliya
 
Tenure Type   Evening Work
 
Language(s)   English
 
 
Customer Service Representative
 
Israeli based company selling to USA and Canada businesses

The Customer Success Specialist role requires creative thinking and a real talent for communications. We measure success through customer service, customer experience, inside sales and bridging the communication between tech support and the customer.

AccuPOS Point of Sale

AccuPOS has been innovating the Point of Sale industry worldwide for over 20 years. With a client list that is expanding quickly, we are looking for talented individuals who have high problem-solving skills, patience, consistency, immaculate phone manners and communication skills.

Key Job Responsibilities

Resolve customer requests in a timely manner
Proactive customer support & health checks
Provide excellent support to customers that is 100% over the phone
Inside sales
Renew support contracts
Organize & analyze customer data to improve experience
Offer new software and hardware solutions to existing customers

Scheduling customer with technical support representatives

Position Qualifications

Passion for delivering excellent customer service
Self-starter
Excellent phone skills
Conflict resolution skills
Creative problem solving
Basic Software knowledge ( Google Workspace, CRM, Slack)
Previous inside sales experience (preferred)
Previous customer service experience (preferred)

Benefits

Competitive Compensation Package & Commission Opportunities
Health care options
PTO
Casual Dress
 
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