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Job Opportunity: Customer Onboarding Expert

 
Date   Apr 06
 
Listing No.   IE273487
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
Customer Onboarding Expert
 
We’re looking for an outstanding Customer Onboarding Expert to join our team and be part of a life-changing technology that improves the world’s metabolic health and quality of life.

This is an excellent opportunity for anyone who is looking for a long-term position with outstanding growth potential in a continuously growing company.

As a Customer Onboarding Expert you will set up customers for immediate success on their Lumen journey. That includes an onboarding video meeting, a product overview, training and making sure they achieve their goals.

In addition you will conduct periodic calls with the customers to make sure they are happy and on track with their Lumen journey. You will also monitor the customers and proactively approach when needed to make sure they are always part of the Lumen family.

You will be working Monday - Friday or Sunday - Thursday; Morning or Evening hours to accommodate global customers.

Responsibilities

Promote a “customer first” environment at all times
As a Customer Onboarding Expert you will be responsible for providing outstanding onboarding and product assistance to customers worldwide through video calls, online chat and emails
Becoming a Lumen product expert
Leverage feedback for continuous improvement to the onboarding process
Achieve high Customer Satisfaction and retention
Work with the CS experts and other teams

What we’re looking for

English - Mother Tongue - Mandatory
Passionate to provide great service to customers worldwide
Highly motivated and positive attitude
Great communication and interpersonal skills
Extreme attention to detail
People person comfortable training all levels of users
Technical troubleshooting ability
Team player
Knowledge and experience with nutrition / metabolism / health - Advantage (a desire to know more about these topics is an advantage too)
 
 
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