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Job Opportunity: Customer Experience Expert

 
Date   Jul 14
 
Listing No.   IE258438
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Petah Tikva
 
 
Customer Experience Expert
 
Filter in of technical requests under his ownership to ensure qualitative service provided to the customers in a timely manner.
Responsible for filter in and submitting of technical requests.
Filter out and response to customers on SR under ownership to ensure qualitative service provided to the customers.
Close follow-up on pending service requests, in order to get a complete and accurate answer.
Coordinate between the BUs and customers on technical requests on a daily basis.
Streamlining and following all processes in order to obtain an optimal support/service.
Building trustworthy relationships with customers, considering the various cultural backgrounds.
Filter out and response to customers on SR under ownership.
Back up of other team members according to predefined decision.
Coordinate between the BUs and AMs/ customers on technical requests on a weekly/ daily basis.
Coordinating and participating TCs with customers.
Dealing with complicated issues such as complaints, long pending SRs, sensitive customers etc.
Weekly follow up meeting with AM to promote long pending issues.
Initiation of new high-level ideas to be used as a service/ marketing tool to further improve the service and create an ongoing service discussion with customers and AMs.
Responsible for sending customer notifications.

Requirements

BSc in life sciences / chemistry / biology or other relevant field - must
Previous experience in QA/QC/RA/R&D – an advantage
Fluent English-must, other languages- an advantage
MS office skills (e.g., excel and power point)
Customer focused, analytical thinking, team player, problem Solving, judgment and decision making
 
 
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