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Job Opportunity: Customer Care Representative - US Hrs

Date   Oct 13
Listing No.   IE260552
Sector   Customer Sales, Service, Support & Success
Region   Center
City/Yishuv   Tel Aviv
Customer Care Representative - US Hrs

What You’ll Do:

Communicate with customers via live chat or video calls to answer questions and troubleshoot problems
Respond to customers queries in a timely and respectable fashion
Demonstrate and assist customers with using product features and functionalities
Report and manage ticketing with the Dev (by attempting to replicate scenarios)
Conduct follow-ups and check-in calls/emails
Stay up to date and educate customers about new features
Collect and present user feedback to product management to influence development priorities and future roadmap
In general, you need to do whatever it takes to make their experience as wonderful as possible. You’ll understand their pain points, and be the channel through which their concerns and feedback will be heard internally so we can continually improve the product.


Who you are:

The most important requirement is that you care about the experience of others. You're the type of person that would go above and beyond to resolve client issues. Friendliness and patience are necessary personality traits. It’s like working at Disney World and ensuring each guest has a great time at the park. You’ll be this person - just without Mickey Mouse ears. You also need to be able to independently organize and prioritize tasks and schedules; this isn’t a fit for anyone who’s OK with things falling through the cracks.

Must be able to work Mon - Thu 16:00 -1:00 and Fridays 9-3
At least 1 year experience with customer support
Proficiency in English + Hebrew is a MUST
Experience with live chat is a plus
Experience as a Customer Support Specialist or a similar role is a plus
Strong technical orientation
Excellent communication and troubleshooting skills
Be driven: No one needs to push you to excel; it’s just who you are.
Full time position
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