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Job Opportunity: Customer Care Expert - Portuguese

Date   May 31
Listing No.   IE265793
Sector   Customer Sales, Service, Support & Success
Region   Center
City/Yishuv   Tel Aviv
Language(s)   Portuguese
Customer Care Expert - Portuguese
We are:

The Company’s Customer Care department–a group of experts who use our unique understanding of The Company products to provide support and inspiration to over 170 million users around the world! We’re responsible for collecting valuable user feedback to improve The Company’s products and creating, translating and localizing content for The Company’s Knowledge Base. We work in small teams to allow everyone to express their creativity & we never stop learning.

You are:

A native Portuguese speaker who’s comfortable working in a fast-paced, deadline-driven environment. It would be great if you have experience working in a technical environment, have worked in customer solutions in the past and have experience in translation.

As a Customer Care Expert, you will:

Provide The Company users with technical solutions.
Analyze user behavior, content suitability, and relevance to determine their effect on user satisfaction.
Develop and maintain positive customer relations and satisfaction.
Act as the liaison between users' voice and product designers, providing recommendations on how to constantly improve our Company product in each country.
Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
Work with all other departments and product teams, and liaise with them about our users’ needs.

Please send your CV in English.
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