Home Page Add to your favorite sites Contact Us Tell A Friend
 
 
 
Job Search
 
Become a Member
 
Log In
 
 
Get latest jobs
Post A Job Job Networking FAQ
  israemploy Jobs in Israel Network  
Latest News  

Job Opportunity: Customer Care Expert - German

 
Date   Oct 04
 
Listing No.   IE269084
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
Language(s)   German
 
 
Customer Care Expert - German
 
You are:

A professional with 1+ years’ experience in Customer Service, in tech or similar industries. You are also a native German speaker, proficient in communicating both in writing and verbally. You find meaning and pleasure in helping others succeed, enjoy building personal relationships and are curious to know what really drives users and their needs. You have strong critical thinking skills and are confident about taking responsibility and ownership. You hold yourself to high performance standards and work to improve constantly.

You’re eager to explore new technologies, and can learn new concepts and solve problems thoughtfully and effectively. You thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow. You also realize there is more than one career ladder, and have the drive to find your own career path - recognizing your strengths and interests.

As a Customer Care Expert, you will:

Build strong connections with Company users, uncover their needs and help guide them through their user journey, offering them new options and alternatives where appropriate.
Communicate with Company users on a daily basis, mainly using written channels such as tickets and chat.
Develop expertise in Company products and stay up to date on new features and improvements.
Represent the user voice within the company and participate in projects to analyze user behavior.
Influence the way we provide training to improve Experts’ product knowledge.
Work to improve the quality of our support by identifying knowledge gaps and problematic flows.
Work closely with other professional teams within the department such as quality control, advanced technical support, knowledge base, learning & development, as well as our product support teams with the shared mission of providing the greatest care for our users.
 
 
To apply for this and many other job opportunities paid membership is required Register Now. If you are already a member Login.
“I just wanted to thank you for being a tremendous resource in my job source” (Anat, Jerusalem)
     
 
 
REPORT A PROBLEM
Built by Fine Websites