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Job Opportunity: Customer Care Associate - Russian, Spanish or English Speaker

Date   Dec 13
Listing No.   IE262627
Sector   Customer Sales, Service, Support & Success
Region   Center
City/Yishuv   Petah Tikva
Language(s)   Russian; Spanish
Customer Care Associate - Russian, Spanish or English Speaker
What’s the job?

Effectively handle customer inquiries via phone, chats and emails
Provide delightful service to our customers. Take ownership of customer queries and find creative solutions
Ability to multitask between few systems such as The Company CRM and more.
Maintain high level of knowledge of The Company products, services and procedures
Commitment to meet department requirements like Service Level Agreements, performance metrics etc
Communicate effectively with other departments to maintain customer satisfaction
Educate our Customers about The Company product. Simplify and recommend services to meet customer’s needs.
Availability to work:
8 hour shifts/5 times a week
At least 2 evening shifts per week
Paid 3 weeks training period once you join

We’re looking for:

Native level: Russian, Spanish* or English speaker
Excellent command on written and spoken English*
Service-oriented, passionate about providing delightful service to our customers
Positive communication and attitude
Multi-tasker, fast typing skills
Self & Quick learner
Flexibility and availability to embrace change
Excellent computer Skills
Experience in working in a goal-oriented environment
Previous customer service experience – advantage
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