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Job Opportunity: Customer Care Associate - Russian

Date   Oct 17
Listing No.   IE260703
Sector   Customer Sales, Service, Support & Success
Region   Center
City/Yishuv   Petah Tikva
Language(s)   Russian; Spanish
Customer Care Associate - Russian
If you’re the kind of person that loves to get stuff done, collaborate with colleagues all over the world and is interested in joining a fast-growing global company that is trusted by the world’s top digital brands and truly cares for its customers, join us

What’s the job?

Effectively handle customer inquiries via phone, chats and emails
Provide delightful service to our customers. Take ownership of customer queries and finds creative solutions
Ability to multitask between company CRM and other systems
Maintain high level of knowledge of our product, services and procedures
Commit to meeting department requirements like Service Level Agreements, performance metrics etc
Communicate effectively with other departments to maintain customer satisfaction
Educate our Customers about our product. Simplify and recommend services to meet customer’s needs.

Availability to work:

8 hour shifts/5 times a week
At least 2 evening shifts per week
3 week training period once you join

We’re looking for:

Native Russian or Spanish speaker
Excellent command on written and spoken English
Service-oriented, passionate about providing delightful service to our customers
Positive communication and attitude
Multi-tasker, fast typing skills
Self & Quick learner
Flexibility and availability to embrace change
Excellent computer Skills
Experience in working in a goal-oriented environment
Previous customer service experience – advantage

Is this you? Have you done this before?
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