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Job Opportunity: Cloud Triage Support Associate (EMEA)

Date   May 22
Listing No.   IE265402
Sector   Hi-Tech, Technology & IT
Region   Center
City/Yishuv   Tel Aviv
Cloud Triage Support Associate (EMEA)
Cool things you’ll do

Our Cloud Triage Support Associates form the front line of our cloud support team, directly responding to questions from our customers on areas such as connectivity, the availability of the Atlas service and questions about the UI or platform features. You will also be working with our engineering teams to escalate more complex customer problems. It's crucial that you ensure that questions are answered quickly and correctly and that our customers get the help they need, regardless of who provides the answers in the end.

Our Cloud Triage team combines their company expertise with passion, initiative, teamwork and a great sense of humour to help our customers to be successful with the company around the globe.

What you need:

Our Cloud Triage team has a general knowledge of operating systems (linux, unix, windows), networking, databases, and general computing. In order to hit the ground running it would be preferable if you had proficiency in one or more of the following areas:

Databases and administration (relational or non-relational)
Programming and APIs
The right candidate for this role will have experience with live text chat, technical or non-technical, and be comfortable dealing with customer support questions of various levels of difficulty.

You’ll need to genuinely enjoy helping others, and be good at interpreting their requests. It’s helpful if you have also worked in a support role before, but not required. You will be the first person to have a human connection with our customers and will be chatting with them in real time as they have questions or technical issues. Awareness of tone, clarity of communication, and collaborative spirit is required.

Success Measures

Cloud Triage Support will be successful in this role when they can execute the following strategic tasks/responsibilities:

Customer Service: Provide an unparalleled customer experience
Provide valuable product and user feedback to our sales, engineering, and marketing staff
Preview new features for the product based on customer requests
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“I now have a highly gratifying job in a field where I feel can employ my skills to their greatest potential” (Paul, Tel Aviv)
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