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Job Opportunity: Client Success Manager

Date   Nov 10
Listing No.   IE261490
Sector   Customer Sales, Service, Support & Success
Region   Center
City/Yishuv   Tel Aviv
Client Success Manager
We are seeking an experienced, ambitious, proactive Client Success Manager to work with our media partners. This person will play an essential role in the publisher development activity under the company Exchange product by owning business relationships with media agencies, publishers, and apps, as well as facilitating internal communication across teams to continue driving success for current customers.

If you are a sharp thinker, driven by success, and constantly aiming to improve, and if you are looking to join a leading company in a fast growing industry, this is an amazing opportunity for you!

Responsibilities include:

Responsible for client retention and satisfaction by developing and cultivating long-term relationships with partners and offering white glove customer service to media agencies, publishers, and apps
Work cross functionally with internal teams to help deliver results and funnel client feedback and insights as it relates to overall needs with the goal of driving repeat business
Become an expert, acting as an advisor to executive teams by proactively offering recommendations and solutions as it pertains to the success of campaigns industry benchmarks, measurements, and expectations
Analyze data and trends to reach valuable insights and make strategic recommendations for future buys
Take a consultative approach to onboard and support self-service and managed service clients to our platform

Desired skills and experience:

Previous experience (2-4 years) in similar roles
Vast business knowledge in the programmatic video, agency, and publisher fields
Strong analytical and reporting skills; campaign management experience – an advantage
Knowledge of key industry leading fraud, viewability, and ad serving partners – an advantage
Highly self-motivated, resilient and target driven
Self-starter with ability to work independently on multiple tasks simultaneously
Versatile and flexible, with ability to thrive in a dynamic fast-paced working environment
Inter-cultural sensitivity, with enthusiasm for working across multiple cultures and time zones
Excellent interpersonal and communication skills and ability to work effectively with people at all levels of an organization
Ability to prepare clear and concise client-ready documents
Excellent with numbers and a strong eye for detail; data driven
English – mother tongue proficiency – a must
Additional foreign languages – an advantage
Advanced proficiency with Microsoft PowerPoint, Word, Excel, and SalesForce
Associate’s degree or higher
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