Job Opportunity: Client Business Manager - Bilingual
||Customer Sales, Service, Support & Success
Client Business Manager - Bilingual
We’re looking for
A humble, caring professional who puts customers and colleagues first
Highly focused on getting things done, finding a way when others only see the challenges
A passionate person who wants to get wholeheartedly behind the mission
Someone who strives for excellence, always searching for a way to be better
A team player who understands that collaboration is the key to success
The Client Business Manager needs to be an energetic, motivated self-starter who is able to learn quickly in a fast-paced environment and to grow new accounts aggressively. This position requires strong initiative, solid written and verbal communication skills, relationship management expertise, Sales background, unflagging attention to detail, marketing know-how and an overall commitment to excellence.
You ideally have proven track record servicing large corporations, account management experience, Sales experience, comfort with technology products/services, an understanding of international clients and a willingness to travel and work extended hours.
Is this you?
What’s the job?
Being the first point of contact for our Enterprise clients, be responsible for client retention and satisfaction of the company services and solutions.
Driving growth through upsells, marketing activities and strategic initiatives
Serving as a liaison between the client and all internal teams ranging from compliance, integration, solution design and product.
Having deep understanding of our clients business and goals as well as current solution and technical set up.
Review and propose operational and technical process improvement that will drive client retention and growth.
Analyze client performance by using BI tools, reports and excel to create client strategic growth plan
Interact with clients is via strategic face to face meetings, email, phone as well as via web-based conference & demonstration tools.
Build business success stories and case studies.
Maintaining all information of customer activity within CRM platform.
Drive events, below the line activities and represent the companyin industry forums to drive awareness.
Create & articulate compelling value propositions for the company services in coordination with the marketing team.
Develop long-term strategic relationships with key stakeholders.
Have you done this kind of stuff?
A Bachelor's degree, preferably in business or communications
+2 years of account management, business development or other relevant experience in a tech company
Experience in working with International companies in different time zones.
fluent in English and Hebrew - MUST
Firm grasp of how the web works, networking, and software products
Ability to perform under high pressure
Ability to work both independently and as part of a team
IT Programs: Good Microsoft Office knowledge, Salesforce experience
Willingness to travel
Not a must but a great advantage
Experience in fintech or with ecommerce marketplaces
Experience in the Payments and Banking industry
Experience with direct sales for businesses engaged in cross border trade
Experience with digital marketing, affiliate marketing, social media
Experience with data analytics & BI tools
Experience in working and collaborating with remote teams to get things done
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