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Job Opportunity: CS Enablement Manager

 
Date   Apr 19
 
Listing No.   IE273899
 
Sector   Customer Sales, Service, Support & Success
 
Region   Center
 
City/Yishuv   Tel Aviv
 
 
CS Enablement Manager
 
About The Role

Design in-depth, high-quality programs and developing curriculums for our Customer Success Managers and Product implementers.
Develop various enablement content such as presentations, videos, courseware, workshops, quizzes, and more, by working with multiple SMEs and under a tight timeline.
Maintain and review all content to be accurate and up-to-date.
Contribute to an internal knowledge base; ensure resources are easily accessible, accurate, and kept up to date.
Act as a project manager to ensure that content is created and deployed properly in the LMS.
Analyze programs’ effectiveness, user satisfaction, and work to improve them.

Your Experience & Skills

5+ years of experience in instructional design - Developing technical or product content using multimedia authoring tools (Adobe Creative Suite, Articulate 360, Camtasia; Familiar with LMSs)
Experience with client-facing organizations. Should be familiar with customer success and customer support.
Experience in working in a global, fast pace, technological environment
A self-starter that has experience working independently on multiple projects, as well as in a team-oriented and collaborative environment
Exceptional communication skills and ability to work across groups, levels, and geographies
English at mother-tongue level – must
 
 
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