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Job Opportunity: Analytics Team Leader (Customer Care Department)

Date   Oct 15
Listing No.   IE269366
Sector   Accounting, Economics, Analysis, Analytics & Statistics
Region   Center
City/Yishuv   Petah Tikva
Analytics Team Leader (Customer Care Department)
We’re looking for a data and operational oriented individual who is able to turn data into operational insights and collaborating with many stakeholders including managerial and technical interfaces (temporary position for 1 year)

Is it you?

What’s the job?

Create and deliver accurate, detailed, timely and user-friendly reports and dashboards with interpretation and insights related to customer behavior and department’s performance.
Collaborate with various roles in the organization: working with technical and knowledge teams on design and implementation and with management to prioritize Operational needs.
Work with key metrics and implements control tools to validate them.
Perform high scale data analysis and locating the significant business insights.
Deal with lateral ad hoc requests.
Manage a team of Analysts at CC department

Have you done this kind of stuff?

2-3 years’ experience in an analytical role
2-3 years’ experience as a team leader/managerial role (ideally of an analytical team)
Excellent excel skills
Basic SQL Knowledge
High level of English
Experience in a fast-growing environment
Critical thinking
Passion for data and meaningful insight from data
BA in Statistics/Economics/ industrial Engineering and Management

Not a must but a great advantage:

Experience with BI tool
Experience in Customer Support / CRM / service modules
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